Here you will find the dates still free and the terms of the stay. Once you have checked the calendar, send your request through the contactform: nothing is paid online, we reply by email with availability and the price.
Free dates
The calendar shows the dates already taken and updates every hour, including bookings that come in through other channels: what you see here is real availability. Check that the period you want is free and write to us: the dates are yours once you have paid the deposit on time and received our confirmation email.
The day a guest leaves stays available as an arrival day for the next one. If you find a free date between two stays, it is not a mistake.
How to book
There is no payment form on this site and you are never asked for a card: you book directly with the people who look after the flat and you pay by bank transfer, after our reply and only if the dates and the price suit you.
- Choose your arrival and departure dates and the number of guests.
- Send your request from the contactpage, with a note about your arrival time, the age of any children or extra services.
- You receive a proposal by email with availability, the price of the stay and the bank details for the transfer.
- If you accept, within 24 hours you transfer the 30% deposit and send us the receipt: we reply with the confirmation email, and from then on the dates are yours.
- Before you arrive you complete the online check-in and receive the instructions to let yourself in with the smart lock, from 3 p.m. onwards, with no need to agree on a time.
If the dates you need turn out to be taken, write to us anyway: sometimes moving your arrival by one day makes the period bookable.
Practical terms
Deposit and cancellations
- The proposal is valid for 48 hours. If you accept it, within 24 hours you transfer the deposit of 30% of the price of the stay and send us the receipt.
- The balance is paid at least 5 days before arrival, together with the tourist tax, and you send us the receipt for that transfer too within 24 hours.
- Cancellation up to 10 days before arrival: no penalty, the deposit is returned in full.
- Between 10 and 5 days before: the deposit stays with us.
- Less than 5 days before, or no-show: the full price of the stay is due.
- If we are the ones to cancel for a reason that depends on us, we give you everything back and, on top of that, a sum equal to the deposit.
- No security deposit: apart from the deposit and the balance we ask you for nothing in advance. If something breaks, it is paid for afterwards, at the documented cost.
The days are counted backwards from the day of arrival, which is not counted: there is an example in the terms and conditions. For accommodation with fixed dates the law does not provide the 14-day right of withdrawal that applies to online purchases: these deadlines are the ones that count.
Times and access
- Check-in from 3 p.m., on your own with the smart lock.
- Check-out by 10 a.m.
- Late check-in and late check-out are agreed in advance, at an extra cost: if you are arriving late in the evening, say so in your request.
Guests and house rules
- Four guests at most: three adults, or two adults and two under-18s. A child up to 3 sleeps in the cot and does not count towards the total.
- Only the people named in the request may stay in the flat, because we have to register with the police who sleeps here: to have anyone else over, ask us first.
- Other people live in the building: quiet from 10 p.m. to 8 a.m. and from 2 p.m. to 4 p.m., and no parties or events.
- No smoking, and we cannot take pets, except guide dogs and assistance dogs.
Documents
Check-in is done online before you arrive: you register the details and the identity document of every guest, children included. It is required by law — we have to report to the police who sleeps in the flat — and without it we cannot send you the instructions to get in.
Extra services at a cost
On request and at an extra cost: late check-in, late check-out, change of bed linen, change of towels, extra cleaning during the stay. Say in your request which ones you are interested in, so we can tell you straight away what they cost.
Long stays
Stays of more than 30 days are looked at case by case: write to us with the dates you have in mind. Beyond that threshold the paperwork changes and the terms may be different, and we set them out for you beforehand.
Before you send your request
The full terms are in the terms and conditions. For a question about dates, times or extra services, the quickest way is to ask directly: write to [email protected], call +39 06 5654 9382 or use the form on the contactpage. If you are still deciding, have a look at the flat and where we are.